Refund policy
If you change your mind, you have 30 days from delivery to request and post your return.
To be eligible for a return, your item must be;
- In the same condition that you received it, unworn or unused (with exception of trying it on for size)
- In its original packaging
- Returned in appropriate packing to protect it.
- Helmets must be returned within their original brand box, and then inside the external shipping box they were delivered in.
- Helmets must be returned within their original brand box, and then inside the external shipping box they were delivered in.
- Shipped back to SwiftMoto within 60 days of delivery to you
All product labels and tags must still be attached. For helmets, this includes any stickers or labels on the visor and shell.
All returned items are inspected carefully by our team and only accepted at our discretion. While we expect and encourage customers to try on their items to ensure they fit correctly, they should only be tried on at home for a short period. Helmets should always be tried on using the provided hair net. Any items which have obvious signs of wear will not be accepted as they cannot be sold again at full price.
Examples include;
- Creases or wear marks on jeans and trousers
- Hair, makeup or sweat marks
- Rubbed cuffs on jackets or jeans
- Dirt, oil, or grease marks
Any items returned which do not meet our criteria will not be refunded and will be returned to customers at their own cost.
Returning an item
To start a return please contact our team at support@swiftmoto.shop. Please note that returns will need to be sent to the following address: Unite L3-03, Level 3, Left Wing, Inifinite Centre, No. 1, Jalan 13/6, 46200, Petaling Jaya, Selangor, Malaysia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any questions about returns at support@swiftmoto.shop
Damaged or faulty items
Requests for refunds on faulty or damaged items must be submitted within 48 hours of delivery to support@swiftmoto.shop and include an unboxing video.
When you receive your order please record a continuous unboxing video showing all sides of the package, and inspect your items thoroughly.
This video helps to protect both you and SwiftMoto if the item was damaged during the delivery process, or before it got to the SwiftMoto warehouse.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, clearance items and gift cards.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunded payments
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@swiftmoto.shop.